We want you to be completely satisfied with your WTR products.
If your garment doesn't fit, has failed or is damaged - please refer to following conditions.
Returns & Conditions.
- All returns MUST be received within 7 days of purchase, unless a warranty issue - please send us an email to touch base on your issue.
- Returned Products need to be complete in original packaging, with tags and labels attached. Clothing can not show signs of being worn, Please include buyers name & order number in return package.
- All "LAST CHANCE" items are not eligible for return or exchange, as they will likely not be re stocked - they are marked down as they are the last of stock in these designs.
- If you purchase a t-shirt or jersey and the size you like is out of stock, please wait until we re-stock before purchasing (designs are seasonal and may not be re stocked)
- If ordering a custom Jersey I.D please follow instructions on item description, once a jersey name I.D is pressed on to the jersey this is a permanent addition to the jersey and not refundable.
- Buyer is responsible for all shipping costs associated with returning their order, and original shipping is not refunded.
- If Item is damaged upon arrival of purchase, please notify firstname.lastname@example.org ASAP after delivery. We will email you return instructions for those items.
- If the return is due to an error on our behalf, a full refund and all shipping costs will be credited to the buyer once we receive the returned product.
- All returns must be mailed to the following address:
Please address returns to:
Att: We the Riders
Unit 1, 18 Burleigh Street,
Burleigh Heads, QLD, 4220.
Please email: email@example.com to advise of your return with order # as description.