FREE Express Delivery on orders over $100 (AUS) | Same Day Dispatch*

FAQ - Questions

WTR SHIPPING PARTNERS 


  • Australian orders are shipped with Australia post, all orders are posted with tracking numbers (except for sticker orders) spend over $100.00 AUD for FREE Express next day delivery*
  • International All international orders are now Shipped Express with DHL 
    Please be advised all duty's and taxes (if applicable) will be paid by you on your parcel entering your country.
    A flat rate fee of $30.00 AUD or spend over $200.00 (AUD) For FREE Express worldwide shipping (USA, Canada, New Zealand, Europe, Asia, Rest of World) DHL's Worldwide express international shipping terms are 4-6 business days delivery to your door Worldwide. Your items will be packed and dispatched from our warehouse on the same or next day that you make a purchase, and you will be notified with a tracking number upon dispatch.

-----------

HOW LONG AFTER PURCHASE WILL MY ORDER BE DISPATCHED?

    All orders placed before 11:59am AEST. will generally be dispatched the same day your order is placed, otherwise the following day, once shipped you will receive a dispatch email with tracking details - follow this email to track your order.
    *Please note - Orders placed over the weekend will be shipped on the Monday morning, we do no ship on weekends or public holidays.

    -----------

    HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

    We the riders post code is 4220 shipping times should be calculated from the time you receive your dispatch receipt via email.

    • Australian domestic orders with standard shipping - please allow 3-8 working days from dispatch and up to 7-10 days for Tasmania and rural areas.
      (Express is generally delivered next day - Australia wide) *Corona virus delays may take 1 more day - Also rural areas please allow a few more days on top of quoted times above. (express is always faster)
    • Shipping time should be calculated from the time you receive shipping confirmation email (with tracking info)
    • Express International shipping is now with DHL and generally takes 4-6 business days from time of dispatch to be delivered at your door - all INT. orders come with tracking so you can keep an eye on it as it makes its way to you.
    For any questions on shipping, please email: contact@wetheriders.com.au

    -----------

    SIZING??

    For the perfect fit, please visit our size guide page
    https://wetheriders.com.au/pages/size-guide

    -----------

    RETURNS

    For all returns information, please visit out Returns page
    https://wetheriders.com.au/pages/returns-1


    -----------

    HOW DO I PAY WITH AFTERPAY?

    EASY!!

    It is really easy, pay the total amount broken into 4 payments.
    How it works: Choose your items you would like to purchase, then fill out shipping details, upon payment you can choose the "AFTERPAY" option, this will take you through the quick sign up and your order will be complete.

    AFTERPAY diagram below.